The products should be returned unused, in its original condition with packaging, accessories and not affected for re-sell. In terms 7-day right of return and exchange policy, customers can return or exchange store-wide products within 7 days after purchasing. Midea Online Shop 7-day Return and Exchange Policy Please note that we cannot offer a refund when the damage is exterior minor damage, not visible from the front side of appliances, and not affecting appliance performance and use. If you met the above situations, please take clear photos of the damaged products and packaging to our email Our team will help with that. For such dents that do not affect the performance of appliances, Mideashop will compensate a voucher of 5% of the price of appliances, up to $100.įor some damages that affect seriously the use and performance of appliances, we will arrange a replacement, repair, or refund for the item. Some slight dents and dings on the surface of items can happen in the warehousing, lifting, delivery, and installing processes. Failing to do so may limit your right to claim such damages after you have accepted the goods. When accepting delivery or picking up the items, please ensure you inspect the unit carefully and make sure you are completely satisfied with the items (ie no damages, no dents etc) BEFORE you accept the delivery (ie, sign the doc, let the delivery driver go, or leave the collection point). However, please note that things may be sold to other customers and go out of stock. If the delivery option also doesn't work for you, we can put the items back in stock until you're ready to pick them up. Please note that a delivery fee will incur on your order. Please call us on 0 (Auckland Branch) or 0 (Christchurch Branch) and re-arrange for your order to be delivered. If you find that you can't collect your order within seven business days and wish to avoid incurring storage fees, we can deliver the order to you. We only can waive the storage fee if your order contains backorder items. After seven business days, we charge a daily storage fee of $3 (inc. Please note you need to make sure that pick up orders are within seven business days of purchase. Please ensure you have a proper vehicle to load all your items prior to come to collect your purchase. Please only come once you have received the notification. You could choose "pick up" at check out and we will send you an email notification once your order is ready to be collected. Click and Collect:Ĭlick and collect is now only available on our Christchurch City Midea Shop and the address is 17 Winchcombe Street, Christchurch Central City, Christchurch 8011. If you ask us to store your order over seven business days from the date of purchase, we will charge a daily storage fee of $3 (inc. ![]() You may request us to not deliver before a particular date and please leave a note on order. Also, we usually only offer business-day delivery services by our logistic agents. Regarding the logistics services, we cannot guarantee deliveries on a specific date and time. The delivery driver will NOT do the following services: Please keep patient, and carriers will deliver your products as soon as they could.Īll deliveries are door to door service only. Note: Couriers and transport companies are experiencing extremely high volume recently, and there might be delays for up to 10 days at the moment. Delivery time could be affected by many factors. Please note: Estimated delivery time is NOT a guaranteed delivery time. Our carriers will endeavor to give you advance notice of the delivery to your address on the day if requested and whenever practical. We may use other freight service providers at our own discretionĮstimated delivery time after we have shipped your order by different regions as below: We normally use Post Haste or Courier post for small items, and Mainfreight/ONSEND transport for large items. ![]() In most cases we will dispatch your order within 2 working days after payment is received.
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